|
|
|
| |
|
|
| |
When is the New Programme effective? |
| |
How is the New Programme different from the old one? |
| |
How do I qualify for a membership? |
| |
How my accumulated points under the previous scheme have been converted into miles? |
| |
How do I ensure that my miles are credited automatically?
|
| |
How long does it take for my miles to appear on my account?
|
| |
How do I check my miles online? |
| |
Does a frequent flyer earn miles on an award ticket? |
| |
What is the life time of miles? |
| |
Does a frequentflyer earn miles on a non-Air Mauritius flight? |
| |
Who can be my nominees as per the Family scheme? |
| |
When can I start registering my nominee?
|
| |
Can nominees accumulate miles?
|
| |
Is a nominee a card holder? |
| |
Who can be my beneficiaries as per the Family scheme?
|
| |
Can Beneficiaries accumulate miles?
|
| |
Can I change a beneficiary? |
| |
How does my Nominee differ from my Beneficiary? |
| |
With whom can I share my awards? |
| |
How can I redeem my miles for all awards?
|
| |
Is there any restriction for the award of a free ticket or an upgrade?
|
| |
What kind of charges are associated with a free ticket award?
|
| |
Is there a maximum stay with an award ticket?
|
| |
Can I request for an award online?
|
| |
What happens if I want to change my date of travel? |
| |
Will my miles be reinstated if I cancel an award which has not been used? |
| |
Is there a maximum stay with an award ticket?
|
| |
Can I pool miles with another Kestrelflyer member to get an award if I do not have enough miles for an award?
|
| |
How do I change my personal details such as address, phone number, e-mail, etc.? |
| |
As a Kestrelflyer Elite (Gold) card holder which lounges may I use?
|
| |
Can somebody else use my Kestrelflyer card when travelling on Air Mauritius?
|
| |
What should I do if my card is lost or stolen? |
| |
|
|
|
|
|
| |
|
| |
As from
21st March 2008
|
| |
|
| |
The new one is based on distance to the nearest
miles while the old one was on points. This has entailed
a new
groupings of destinations in addition to many features. |
|
| |
|
| |
Any individual aged above 12 can become a member
provided he/she has travelled at least once by
Air Mauritius during
the last 12 months.
You can apply online. Alternatively, application forms are available
at all Air Mauritius offices worldwide,
in-flight and at your travel
agency. |
|
| |
Your balance of existing points is a cumulation
of all points earned on your travel by sector net of points
which
have been redeemed (used for awards). For the purpose of redemption,
the first in and first out
principle (FIFO) has been used, that is,
accumulated points earned first have been used for any award.
Your
balance of points have been converted into miles as per the direct
mapping by sector. For remaining
points, if any, on a given sector
only, the points have been converted into an equal number of miles.
Please click
here for an illustration. |
| |
|
| |
You should:
Quote your
membership number every time you make a reservation on
Air Mauritius and partner's flights.
Show your card
when you check in at the airport.
Ensure that
the name on your ticket is as per your passport
Keep proof of your
travels on Air Mauritius in case it might be required.
|
| |
| |
Please allow 1
week to confirm your travels on your online statement.
|
| |
|
| |
Through our
website by using your password. The
password is obtainable by online request.
|
| |
| |
No. Award tickets
do not carry miles as is the case for Industry and Agency discounted
tickets.
|
| |
|
| |
Miles have a life time 3 yrs and fall on a
monthly rolling basis just like the previous programme. |
| |
|
| |
No, except if he/she travels on a partner’s flight under the MK code (MK quota of seats).
However, redemption is possible only on some partners operated flights. |
| |
|
| |
| |
You can include
your spouse and children OR your mother and father. |
| |
|
| |
After full
membership is given. Please
click here
for online registration of nominee.
|
|
|
| |
No, nominees cannot accumulate miles but they can pool 50% of their miles with their parent member. |
| |
|
| |
Nominees will be given a Red card which will
bear an identification number |
| |
|
| |
You can include a maximum of 5 persons of your
choice including your nominees who have been
pre-nominated upon
application. |
| |
|
| |
Yes. Beneficiaries can
cumulate miles on their own account provided they are also a member
of the
programme with their
own account.
|
| |
|
| |
Yes, subject to certain conditions and on payment of an administration fee of € 50. |
| |
|
| |
Your Nominee (who is not a full fledged member) will give you 50% of his/her miles as per above criteria whereas your Beneficiary can
hold a full membership and will accumulate miles on his/her own account. |
| |
|
| |
| |
You can share your awards with both your
nominees and beneficiaries who can be five in total. |
| |
|
| |
If it is a free ticket, you can redeem awards online or you can make an award request online or alternatively you can fill in an Award Request Form and forward it to
:
-
The Customer Loyalty Centre on Fax no +(230) 2023230
-
Any Air Mauritius offices – click
here
-
For any assistance you may call on Customer Loyalty Hotline :+(230) 2077800
For upgrading & Excess baggage - No online redemption is available, but online request can be made or you can forward an Award Request Form as above.
|
| |
|
| |
The award of free tickets and upgrades will be subject to availability. |
| |
|
| |
All applicable taxes including but not limited to fuel surcharges and security charges are to be borne
by the member at the time of ticketing. |
| |
|
| |
2 months. |
| |
|
| |
You have to notify the Customer Loyalty
Centre.Date of travel will be changed subject to seat
availability
and a penalty charge of € 40 for groups A to E and € 25 for group F
will be applicable. |
| |
|
| |
No. |
| |
|
| |
No. |
